Refund policy

Overview

We take great care in preparing every order to ensure the highest quality. Since our products are custom-made and produced specifically for each customer, our return policy is limited to issues related to manufacturing defects or shipping damage.

Returns & Replacements

We do not offer refunds or returns for any customized or personalized products.

However, we will gladly offer a free replacement if your order meets one of the following conditions:

Manufacturing defect in the product
Printing or production error caused by us
Item received is damaged during shipping
Wrong item delivered

Replacement Conditions

To be eligible for a replacement:

The issue must be reported within the same timeframe as your original order processing and delivery period
Clear photo evidence of the defect or issue must be provided
The product must be unused after delivery

Non-Eligible Cases

We cannot offer replacements or returns in the following cases:

Customer-related damage after delivery
Change of mind after ordering
Minor variations in color due to screen display differences
Incorrect information provided by the customer during ordering

Refund Policy

We do not issue monetary refunds.
Approved claims will be resolved by sending a replacement item only.

How to Request a Replacement

To request support, please contact us with:

Order number
Clear photos of the issue
Short description of the problem

Payment Methods

We accept payments via:

InstaPay
wallets

Shipping Issues

If your item is damaged during shipping, we will replace it at no additional cost after verification.

Important Notes

We reserve the right to decline any claim that does not meet the conditions above.